Return Policy

You have 6 days from the day your order is delivered to request a return. Requests raised after the 6th day cannot be accepted, because we cannot verify how food has been stored once that much time has passed.

Reach us at dryzenroyal@gmail.com or +92 371 2094689 with your order number and a photo of the item. We reply within 1 business day.

We accept returns when the product is:

• Still sealed, unopened and in its original packaging
• Damaged, spoiled or leaking when it reached you
• The wrong item, flavour or weight compared to your order
• Missing from the parcel you received

For damaged or wrong items, send photos within 48 hours of delivery. That speeds up the claim and we usually approve it the same day.

Dry fruits are consumable food, so some items cannot come back to us once they leave our control. We cannot accept:

• Opened, tasted or partially consumed packs
• Personalised gift boxes, engraved names and custom hampers
• Products returned without their original packaging or seal
• Items reported after the 6-day window has closed
• Products damaged by how they were stored after delivery

A personalised box is made only for you, so it cannot be resold. Please double-check the spelling and message before placing that order.

1. Email us within 6 days with your order number and photos.
2. We confirm whether the item qualifies, usually within 1 business day.
3. Keep the product sealed in its original packaging until we reply.
4. We arrange pickup, or share the return address if pickup is unavailable.
5. Once the item reaches us and passes inspection, we process your refund.

Do not ship anything back before we approve it. Unapproved parcels cannot be traced to an order and we are unable to refund them.

Once your return passes inspection, we issue the refund within 5 to 7 business days. Cash on delivery orders are refunded by bank transfer, so we will ask for your account details.

Prefer a replacement instead? Tell us when you raise the request and we ship the correct item at no extra cost.

If the fault was ours — a damaged, wrong or missing item — we cover return shipping. For a change of mind on a sealed item, the return shipping is yours to pay.

You can cancel any order free of charge before it ships. Once a parcel is handed to the courier it has to run its course, and the 6-day return window above takes over from there. Personalised orders cannot be cancelled once production starts.