Payment Policy

We currently accept Cash on Delivery (COD) across Pakistan. You pay the courier when your parcel arrives, so no card details are needed to place an order.

Bank transfer is available for bulk and corporate orders. Email dryzenroyal@gmail.com and we will share the account details along with an invoice.

Online card and wallet payments are being added. Until they go live, the checkout will only offer the methods listed here.

Every price on this site is in Pakistani Rupees (PKR) and includes applicable taxes. The amount shown at checkout is the amount you pay.

Delivery charges, when they apply, are added at checkout and shown separately before you confirm. Orders above the free-shipping threshold carry no delivery fee.

Prices can change as stock and sourcing costs move, but the price locked in on your order confirmation is the price you pay.

After you place an order you receive a confirmation with your order number. Keep it — you need it for tracking, returns and any support request.

Our team may call or message to verify the delivery address before dispatch. Orders we cannot verify after two attempts are cancelled, and nothing is charged.

Please keep the exact amount ready. Couriers often cannot provide change for large notes.

You may inspect the outer packaging before paying. Sealed food packs cannot be opened before payment — if something is wrong once you open it, the 6-day return policy covers you.

Repeatedly refusing delivery on COD orders may lead to advance payment being required on future orders.

If a payment fails, the order is not confirmed and no stock is reserved. Try again or contact us and we will complete it manually.

If an amount leaves your account but no order appears, email dryzenroyal@gmail.com with the transaction reference. We trace it and either release the order or return the amount.

Approved refunds are issued within 5 to 7 business days. Cash on delivery orders are refunded by bank transfer, so we will ask for your account details.

What qualifies for a refund, and the 6-day window to raise it, is set out in our Return Policy.

We never ask for your card PIN, CVV or online banking password — not by phone, email or WhatsApp. Treat any such request as fraud and report it to us. Card details, once online payments launch, are handled by the payment provider and never stored on our servers.